For our latest Hume region business case study we spoke to David Coleman, from Ron Finemore Transport: a transport company operating across the eastern states, with its headquarters in Wodonga.
Ron Finemore Transport was founded eight years ago when Ron Finemore AO purchased the Lewingtons transport business, which had operated from its Wodonga headquarters since the 1960′s. Today we are a regional line haul transport company, recognised as a leader in the Australian trucking industry. We specialise in the Food and Energy sectors of the road transport market, and have a blue chip client base that includes food manufacturers, supermarkets, retailers, major oil companies and independent fuel distributors throughout the eastern States of Australia.
Tell us about the web technologies you are using in the business
All of our prime movers are equipped with GPS vehicle monitoring systems. These provide our operations team with detailed reports via a web interface, including:
- Live fleet locations
- Proof of time of delivery and pickups
- Driver activity reports
- Man down alarms
- Reporting of excessive idle, speed and revs
- Accident reports
- Fuel economy statistics
- Driver identification
When used in conjunction with GPS geo-fencing of customer sites, our delivery performance KPI reporting capability is enhanced considerably. Linking the GPS system to our company IT operating system further improves our reporting capability and timelines, which are increasingly valued by our customers.
What benefits have you gained from using these tools?
Vastly improved real time location data on each of our 150+ vehicles gives supervising staff critical information at their fingertips, when they need it.
- Improves operational control and efficiency of transport services provided to customers
- Provides enhanced capability to resolve delays and re-schedule vehicles to ensure customer requirements are met
- Enables immediate communication with customers over delays or service issues
- Improves the scope, integrity and timeliness of performance reporting with customers
- Enhances safety risk management of our driver workforce who operate in remote areas, 24/7/365 days per year and on their own
How do you plan to use high speed broadband in your business when the NBN arrives?
No plans yet, but we will be investigating opportunities such as:
- Video conferencing
- Cloud computing
- Video, photo and data transfer and sharing of better information for event reporting (accidents, incidents, delays), delivery performance, proof of delivery and load documentation (moving towards paperless records)
- Using social media to enhance our customer relationships
What advice do you have for other businesses who want to maximise their use of web technologies?
All businesses need to learn about, understand, test and evaluate new technologies, in order to maintain and improve their competitiveness in a fast-changing world. By sharing knowledge and collaborating with other stakeholders, both within your own networks and in other industry sectors, more creative ideas can be found while also avoiding the pitfalls of others.